How to use Hexi app for riding bicycles?

What is Hexi?

Hexi is a transportation technology company established in Gurgaon, India. They promote and provide environment-friendly transport such as bicycle, electric vehicles, etc to the commuters. Their products are Smart E-Rickshaws and Smart Bicycles which are embedded with intelligent AI systems. Very soon Hexi Scooters will also be included in their products’ list. I have tried Hexi bicycles so here I will talk about it only.

How to use the Hexi app for riding Hexi bicycles?

Download and install the Hexi mobility app and register yourself.
Once you are successfully registered, now you need to recharge your Hexi account to be able to ride the Hexi bicycles. Subscribe for one of the packages offered for riding the Hexi bikes. Packages are mentioned below:
- Hexi ka Chota recharge - 30 minutes ride in Rs. 5
- One day Pass – Unlimited ride for 1 day in Rs. 23
- Weekly Pass - Unlimited ride for 1 week in Rs. 49
- One month Pass - Unlimited ride for 30 days in Rs. 175
- Six months Pass - Unlimited ride for 180 days in Rs. 706
Login the Hexi app and locate nearest Hexi stations in your location. Hexi stations are marked as “P” on the yellow and blue pin as shown in the image below.
Visit your nearest Hexi station. Hexi app is opened, click on the “Unlock Bike”, scan the QR code on the Hexi bicycle lock at the back to unlock the bicycle and this is ready to ride.
Once you reach your destination, find the nearest Hexi station from the Hexi app, park it there and lock the bicycle manually. Press “End trip” on the app and thus your ride is completed.

Also Read Review of Hexi app and Hexi bicycles based on my experience.

Things you need to be careful while riding Hexi bikes:

Do not carry or park Hexi bikes/bicycles to your home, doing so may cause penalties.
Do not park Hexi bicycle at any place other than Hexi stations to avoid penalties or termination of your Hexi account.
You should ride a single trip of Hexi bike only for 30 minutes; if you ride beyond 30 minutes in a single trip then you have to pay extra Rs. 5 per 30 minutes irrespective of your subscription plan.

Note:

Bluetooth, location and internet connection of the mobile should be turned ON while unlocking and locking the Hexi bicycles or using Hexi app or bicycle.
Once you are subscribed to one of the subscription plans offered by Hexi you won’t be able to cancel it as they are not refundable.
Go to the “MORE” section to find out various FAQs related to Hexi app, subscription plans, contact details, reporting a problem with Hexi app, bike or payment, etc.

How to report a problem if you have any issue with Hexi app, bicycle or payment?

Open the Hexi app. Click on “MORE” at bottom right corner. Select “Report Problem” and fill the short form as per your issue.
You may also contact Hexi through phone number 07528810000 or email id support@hexi.co.in