Review of hexi app and hexi bicycles based on my experience

Since many days I was observing bicycles at the several Hexi stations at various places all over Nashik city which can be used by anyone through Hexi mobility app. One fine day I decided to use these cycles just for fun as I could not ride cycle for many years. Whenever I used to see this, the urge to ride this cycle appeared and finally I satisfied my urge of riding cycle offered by Hexi. Here is my review of Hexi bicycle-sharing or riding using the Hexi app based on my experience.

Also, read How to use Hexi app for riding Hexi bicycles

My experience with Hexi app and Hexi Bicycles

Hexi Station

Hexi App downloading and registration was done successfully. For the first time trial, I recharged my Hexi account with Rs. 5 for 30 minutes ride. Please go through the post How to use Hexi app for riding Hexi bicycles to know more about the Hexi app and subscription plans.
I searched for Hexi stations near to my location; I found one of them just 500 meters away and landed there for riding.
There were 7-8 bikes or bicycles at the Hexi stations. Picked one of them, opened the Hexi app and clicked on “Unlock bike”. I scanned the QR code at the back of the Hexi bikes and lock was unlocked automatically.
I was trying to pull out the bicycle to ride and suddenly the trip was ended in the Hexi app automatically. I don’t know what happened but the trip was ended within a few seconds (Later I contacted customer care, told them about this issue and they provided me a free ride for 30 minutes).
Then I thought to recharge again and ride for 30 minutes. This time I unlocked another Hexi bike. But again I could not ride the Hexi bike because this time I selected the bicycle whose front tyre was damaged. I did the mistake of NOT checking the Hexi bikes’ condition properly before unlocking. The recharge for this trip was wasted. Then I checked every cycle parked at that Hexi station and found most of them were not in good condition with damaged parts like the seat, tyre, etc.
In the end, I picked one of them in better condition, unlocked and rode it successfully. The riding was comfortable enough though the bicycle feels a bit heavy. Please note, the bell is built in the right handle grip. I did not know about the bell before starting the ride as you won’t see the bell as in other bicycles.
Hexi bikes are GPS monitored secured from theft. Locations of Hexi bikes are updated on the Hexi app.

Tips:

Check the bicycle condition before unlocking the Hexi bikes.
There is no timer in the app after you start the ride. You take care of the timing yourself after unlocking the bike because riding a Hexi bike more than 30 minutes in a single trip will cause extra payment of Rs. 5 per 30 minutes. You won’t be able to END Trip after locking the Hexi bike manually if you rode more than 30 minutes in a single trip. In this case, when you END trip the app will ask you to pay again. If you do not END trip then you can’t unlock the Hexi bike next time. So better you supervise your riding minutes after unlocking to avoid extra payment or hassle.

Availability of Hexi Bikes:

As per the website, till now the Hexi network is spread in just 7 cities in India and they are Chandigarh, Jabalpur, Bhubaneshwar, Nashik, Vizag, and Kochi. But these details do not match with the Hexi station network in the Hexi app. If you are looking for Hexi stations in your location then I suggest downloading the Hexi app and find the nearest Hexi station if it is there in your location. In my city Nashik, there are plenty of Hexi stations at different locations.

How to contact Hexi customer care?

I have already mentioned the steps to report any problem concerned with Hexi app, payment or Hexi bicycles in this post, you may go through it.
Contact details are mentioned in the Hexi website and app.
Hexi technologies
Hero Youon Pvt Ltd
Second floor, Augusta point, golf course rd, Gurgaon, Haryana.
Phone: 07528810000, Email: support@hexi.co.in

My experience with Hexi customer care

I had some issues and queries about Hexi app so I tried calling them on the above-mentioned number. Initially, I could not connect as it was showing switched off but I did not let it go and tried the next day and this time I was connected successfully.
The lady at the other end was not very active and soft-spoken but quite enough to answer all my queries and suffice my issues.
I also mentioned about damaged Hexi bikes’ and she told me to click the picture of those bicycles and send it to them through the Hexi app and they will take the necessary action.

Conclusion:

Overall it was a nice experience of riding bicycles using the Hexi app but still, the app, as well as the working system of Hexi, needs more development I think. At least they must have the record of the condition of the Hexi bikes available on the stations regularly. They should also notify before completing the 30 minutes ride to avoid extra payment of Rs. 5 per 30 minutes.

Have you ever ridden the Hexi bikes? If yes then how was your experience and what is your feedback?